csae-policy

🔹 1. Purpose of this Policy

ShaadiHub.in is committed to providing a safe, respectful, and legally compliant environment for individuals seeking matrimonial alliances. As part of this commitment, we strictly prohibit the presence of minors on our platform and enforce a zero-tolerance policy toward any form of child sexual abuse, exploitation, grooming, or harmful behavior.

🔸 2. Scope

This policy applies to:

All users of ShaadiHub.in

All content uploaded or shared (profiles, messages, photos)

All staff, partners, vendors, and moderators

All support and technical teams who manage, host, or access data

🔹 3. Zero Tolerance Guidelines

ShaadiHub.in prohibits:

Creation of accounts by minors (under 18 years of age)

Uploading or sharing any content involving minors in inappropriate contexts

Soliciting or engaging in conversations with suspected minors in a sexual or exploitative way

Grooming, coercion, or manipulation of any individual under 18 for sexual or relationship purposes

Use of the platform to share or exchange CSAE content of any form

🔸 4. Age Verification & Profile Review

All users must be 18 years or older.

Photo and ID verification systems are in place.

Profiles with suspicious age-related data or fake images are reviewed manually.

AI-assisted moderation tools may flag content or behavior for review.

🔹 5. Reporting Mechanism

Users may report CSAE concerns via:

In-app "Report Profile" button

Email: report@shaadihub.in or abuse@shaadihub.in

WhatsApp: [+91 9904497093] for urgent flags

We respond to:

Verified reports of underage profiles

Messages indicating grooming, abuse, or inappropriate intent

Photos that depict or exploit minors

🔸 6. Action on Violation

Upon identifying CSAE-related activity:

Immediate account suspension

Permanent ban of user/device/IP

Preservation of evidence and metadata

Reporting to authorities under Indian law (see below)

🔹 7. Legal Compliance & Cooperation

We comply with:

The POCSO Act, 2012 (Protection of Children from Sexual Offences)

IT Rules, 2021

Section 67B of the IT Act, 2000

Guidelines from NCPCR and INTERPOL where applicable

We cooperate fully with:

Cyber Crime Cells

Police and Legal Authorities

CERT-In and government nodal agencies

🔸 8. Training & Awareness

All staff and moderators undergo CSAE awareness training

We educate users during signup about platform use policies

All CSAE reports are handled by a dedicated grievance officer

🔹 9. Grievance Officer Contact

Name: Madhu Patel
Email: support@shaadihub.in
Phone: +91 9904497093
Address: Science City, Ahemedabad, 380060

🔄 10. Policy Review

This policy is reviewed annually or whenever the law or platform features change. Updates are communicated to all users.

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